Your Wellbeing

We’re nothing without our people, so your health and happiness at work are important to us. These pages are designed to give you the information you need to support your wellbeing at work and at home.

We want everyone to feel able to bring their whole selves to work. But if you’re struggling, physically, mentally or emotionally, there are services we provide to all our colleagues to help you and you’ll find these listed below.

This page also provides a list of external organisations who offer support and resources on various subjects. Finally, the section at the bottom of the page links back to the wellbeing campaigns we’ve run so you have a one stop shop of information that we’ve previously shared.

How we support you

Occupational Health Services

Optima provide a full range of occupational health services. If you need their help, your manager can raise a ticket in AskHR to request a referral.

• OH helpline – 0330 008 4308 – Option 1
• Email: Mitie@optimahealth.co.uk
• Optima online https://mitie.optimahealth.online/
• Trauma support: 0800 783 8024

Virtual GP

Our Virtual GP Service, provided by Medical Solutions, is confidential, easy to access and available to all members of your household.

• 24/7 phone service 0345 319 3107
• WebApp access https://mitie.gp-24.com
• Video consultations available
• Private prescription delivery service

Employee Assistance Programme

The EAP offers around the clock, expert advice.

24/7 helpline: 0800 111 6387 (UK, NI)
1850 718 888 (RoI)
+44 (0)845 330 5132 (Int)

Online portal: http://my-eap.com
Organisation code: mitiewell

Endometriosis Awareness and Guide

This guide raises awareness and understanding of endometriosis. 1 in 10 women suffer from it, making it as common as diabetes or asthma in females. It includes:

  • What is Endometriosis
  • The symptoms
  • Support that you can give

Select to access the guide

Domestic Abuse Awareness and Guide

This guide provides advice and guidance when dealing with colleagues impacted by domestic abuse. It includes:

  • What is domestic abuse
  • Signs of domestic abuse
  • Support you can give
  • Useful resources

Select to access the guide

Domestic abuse survivors toolkit

Personal Safety Awareness and Guide

This guide provides advice and guidance related to personal safety at work and at home. It includes:

  • What is personal safety
  • Precautions to take
  • Actions to take if personal safety is threatened
  • Making emergency calls from a smartphone
  • Contacts for advice and support

Select to access the guide

Menopause Guide

The purpose of this guide is to raise awareness and understanding of the menopause It includes:

  • How it could affect an employee
  • What workplace adjustments can be made to improve female retention
  • Helping to ensure a supported and diverse workforce
  • Reducing the potential for sex, age and disability discrimination

Select to access the guide

External help

While we do offer services to our colleagues, there are also loads of amazing organisations who can give you expert help and advice.

Have a look at our suggestions below for good examples of where to go for support on specific topics.

man making a phone call
SubjectResourceHelpline
CancerMacmillan
Prostate Cancer UK
Breast Cancer Support
0808 808 00 00
0800 074 8383
0300 80 80 900
DisabilityScope UK0808 800 3333
Domestic AbuseWomen’s Aid
Refuge
Respect (for men)

0808 2000 247
0808 801 0327
Finance / money worriesStep Change
National Debt Line
Money Helper (Government)
0800 138 1111
0808 808 4000
Grief / bereavementCruse
Marie Curie
What’s your grief
0808 808 1677
0800 090 2309
Healthy eatingNHS Change for Life
Heart healthBritish Heart Foundation0300 330 3311
LGBT supportLGBT Foundation0345 3 30 30 30
Mental healthMIND
NHS + Every Mind Matters
Mental Health Foundation
Anxiety UK
0300 123 3393


03444 775 774
Military and veterans supportOp Courage – Veterans Covenant Healthcare AllianceSee website for regional numbers
Older peopleAge UK0800 169 6565
Physical exerciseNHS – Live Well
BBC Bitesize
RelationshipsRelate0300 0030396
Rights and responsibilitesCitizens Advice
Acas
0800 144 8848
0300 123 1100
StressStress Management Society
NHS – Every Mind Matters
0203 142 8650
Suicide preventionSamaritans
Papyrus (under 35s)
CALM – Campaign Against Living Miserably (for men)
116 123
0800 068 4141
0800 58 58 58
Terminal illnessMarie Curie0800 090 2309
Young peopleYoung Minds
Childline (under 19)
The Mix (under 25s)
Text YM to 85258
0800 1111
0808 808 4994