To start recruiting a new hire, you must first advertise your role on our Recruitment platform eArcu. Once the relevant approvals have been gained (built into the eArcu process), you will be able to manage your vacancies and candidates here.

eArcu

To gain access to eArcu you can contact earcusupport@mitie.com and they will be able to support you in setting up an account.

This can be done via Retinue; they can be contacted via Mitie@retinue-solutions.com for support.

You will be provided login details for VMS 365 to start advertising.

VMS 365

Once you have gained access to eArcu via earcusupport@mitie.com, if you require resourcing support, they can be contacted by email.

Security Recruitment – SecurityRecruitmentTeam@mitie.com

Care & Custody Recruitment – cc.recruitment@mitie.com

Cleaning, Technical Services, Communities, CG&D, Group and Shared Services, Landscapes and Waste Volume Recruitment (23k and under roles) – VolumeResourcing@mitie.com

Cleaning, Technical Services, Communities, CG&D, Group and Shared Services, Landscapes and Waste Specialist Recruitment (24k and over roles) – SpecialistRecruitment@mitie.com

Employment contracts are generated within 2 working days of hire notification through to People Support providing all information has been passed through eArcu correctly.

Offers from eArcu are exported daily at midday. Offers approved after this time will be exported the following working day.

For hourly paid employees, a contract is automatically generated out of People Hub’s onboarding module, therefore the line manager will not have sight of the contract before the employee receives the documentation.

For salaried employees, employment contracts are generated within 2 working days of the hire notification and will then be issued directly to the candidate copying the hiring manager for visibility.

For salaried employees, a link will be sent to the employee once the contract and offer letter has been sent to the new hire (see above timescales).

For hourly employees, please allow one working day from the point of hire notification reaching People Support’s SLAM team for action.

Once the contract and offer letter (if applicable) has been generated and approved (if applicable), this will be sent to the new hire along with a link to complete onboarding. Once the individual has completed their onboarding, the SLAM team will be notified and at this point they will process the relevant checks and onboard the employee onto People Hub. Once the employee has been onboarded in People Hub, an employee number will be generated and provided to the line manager.

Please note, Right to Work documentation must be provided before the employee can start/be scheduled to work with Mitie. Once the Right to Work documents have been received via the R2W App, the SLAM team will progress in taking the further steps to finalise the onboarding.

Upon joining Mitie, providing an email address has been supplied, the new hire will also receive a welcome email from People Hub, advising of login details which will contain an employee number.

If you have any further questions regarding this process, you can call the Helpdesk Team on 0330 123 4005 option 3.

Once right to work documents have been provided to SLAM and the end-to-end onboarding process is completed, a WP+ number will be generated. Please allow up to 2 working days for them to integrate across and this number to be generated.

Following this, if you have any queries relating to gaining a WP+ number, please contact screening@mitie.com.

Within the hiring stages, if it is selected on E-Arcu that the new hire requires an email address, this will be fed through, and an email address will be created. The line manager will receive the details of this email account once set up to pass over to the new hire.

All other IT equipment requests such as laptops, phones etc. are currently a separate request that are to be made via the IT Service Desk however as part of the review of onboarding end to end, this is a consideration that is being reviewed to make the processes smoother and more manageable.

IT Service Desk

The Procius RTW app can be downloaded by searching ‘Procius Right to Work’ in your phone’s app store. This app is supported on Android and iOS.

For support with account creation, our RTW Compliance Team are on hand via R2WAppSupport@mitie.com to support you through this process.

The app is free to download from the app store and is approved for download by IT across all the devices. Secure device users have had the app installed by IT already. If the app is not present on a secure device, please contact IT to install.

Mitie IT can be contact via multiple channels such as via phone – 0141 278 5555, Mitie IT Service Desk or Microsoft Teams Chat ‘Mitie IT Service Desk Chat’ by clicking the icon on your Teams in the top left-hand corner.

The Right to Work Compliance team can be reached by phone via the People Support Helpdesk – 0330 123 4005 and operate via AskHR tickets.

They can also be contacted for specialist support via ES.RTW@mitie.com.

The Mitie Vetting Team manage pre- and post-employment vetting checks such as DBS, BPSS, BS7858, Screening, SIA checks, security clearance, client vetting checks and vetting reassurance.

The RTW Compliance Team are focused on visas, visa Expiry, visa related ER cases, visa fraud, identity fraud, right to work checks, and support the RTW App and oversee sponsorship and new hires from overseas.

The Mitie Vetting Team can be contacted by email on MiVetting@mitie.com or via phone on 01604 744072.

On day one of joining Mitie, you will receive an email directly from People Hub advising of your login details and a link to access the site. This email will either be sent to your new Mitie email address if this has been set up or to your personal email address. Once you have logged into People Hub you can update/change your email preferences to reflect as you wish moving forward.

If you do not receive the Welcome email from People Hub on day one of your employment with Mitie, in first instance, please check or your junk and spam folders however failing this, please call People Support Helpdesk on 0330 123 4005 opt 3 and the team will assist you in gaining access to your account.

On day two of joining Mitie, you will receive an email directly from Learning Hub (Kallidus) advising of your login details and a link to access the site. This email will either be sent to your new Mitie email address if this has been set up or to your personal email address. Your Learning Hub email is linked to your People Hub email address therefore if you would like to update your email preferences, please do login to People Hub and update these accordingly.

If you do not receive the Welcome email from Learning Hub on day two of your employment with Mitie, in first instance, please check or your junk and spam folders however failing this, you can raise an AskHR ticket regarding this. If you are unable to raise an AskHR ticket due to access, you can call People Support Helpdesk on 0330 123 4005 opt 3 to resolve this.

You can also gain support directly on 0330 123 4005 opt 2 and the Team will be able to support in gaining you access to Learning Hub.

Learning Hub can be accessed via the People Hub homepage using the tile ‘Learning Hub’.

You access Celebration Hub via the People Hub homepage by selecting the Celebration Hub tile.

You will receive a welcome email to activate your account for the first time, please click on the link within the email to activate. You will need to register with the email address that’s stored on People Hub (business email or personal if no business).

If you receive a message advising your email address is not recognised, in first instance you should check your email address on People Hub. If these details are incorrect, you will need to amend in People Hub.

If your details are correct on People Hub, you should contact the Celebration Hub Helpdesk on 0203 780 1891 for assistance in activating your Celebration Hub account.

We have three platforms in which we use for claiming expenses, see below:

• Concur – Reimbursement of fuel for hire and pool vehicles only, any car parking charges, tolls/road charges, vehicle consumables – antifreeze, oil, screen wash.

To set up an account with Concur you will need to contact our Expenses Team on 0117 322 1535 or via BSCBristolExpenses@mitie.com

• TMC (The Mileage Consultancy) – Reimbursement of fuel, paid for by an employee for a company vehicle (fuel card did not work/could not be used), driver licence checking, fuel card private mileage calculation and deduction, electric vehicle mileage reimbursement, reimbursement for business mileage on driver owned vehicles, grey fleet driver owned vehicle compliance/document management.

To set up an account with TMC you will need to contact fleet@mitie.com. Once you have an account, TMC can be liaised with directly on 01270 522757 or via info@themilesconsultancy.co.uk.

• CTM – For travel and hotel bookings.

To set up a CTM account please contact our Expenses Team on 0117 322 1535 or via BSCBristolExpenses@mitie.com. For support with bookings once an account has been created, CTM can be liaised with directly on 0141 223 1745 or via mitie@travelctm.com.

For changes to your CTM account such as approvers, you will need to contact the Expenses Team.

Please be advised, account creation will need to be approved by your Finance Business Partner – the Expenses Team will direct this to them accordingly.

The WP+ Helpdesk can support with queries relating to the use of WP+ and InTouch and can be contacted by email on wpplushelpdesk@mitie.com or via phone on 0117 322 1830 opt 2.

If you are undertaking a role which requires you to use display screen equipment daily or continuously for an hour or more than it is important that you complete a DSE (Display Screen Equipment) Assessment. This can be completed via our Microsoft form linked below.

We advise that you should complete this assessment when new users are starting employment, when a new workstation is set up or when a substantial change is made to an existing workstation.

DSE Form

People Support are the Mitie HR Shared Service team. They can be contacted either by phone or via the AskHR ticket system found in People Hub.

People Support Helpdesk, SLAM (Starters, Leavers, Amendments and Movers), HR and L&D Administration, Employee Relations, Right to Work Compliance, Systems & Data, Insight (MI/Reporting) and Payroll.

People Support can be contacted by phone on 0330 123 4005, following this you will be presented with three further options.

Option 1 – Payroll

Option 2 – Learning & Development

Option 3 – Employee Relations and anything else

You can also gain support by raising an AskHR ticket via People Hub.

People Support can be contacted by phone via 0330 123 4005 option 2 and 3, Monday to Friday from 8am to 5pm.

Payroll can be contacted by phone via 0330 123 4005 option 1, Monday to Friday from 8.30am to 5pm.

People Support’s busiest periods are between 12pm and 2pm, if possible, you should try and avoid these times however if this is not possible, please be advised you may experience longer wait times.

In the first instance, you will always speak to the People Support Helpdesk. An Advisor will aim to resolve your query at first point of contact, or they will triage you to the relevant team in People Support or signpost you to the correct department as required.

A People Support Advisor will aim to resolve your query at first touch and to do this they will need to gain accurate information from yourself as to what is required. The team may ask you some probing questions to ensure they have all the right information before making an informed decision on how to manage your query. Do expect to be asked some quick security questions, this is standard protocol.

People Hub can be accessed via www.mitie.com/peoplehub – Your username will be your 6-digit employee ID.

The mobile app can be accessed by scanning the QR code via your camera on your mobile device or by using your preferred internet browser on your mobile device and searching www.mitie.com/peoplehub

In the first instance, we would advise you use the ‘forgot my password’ functionality on the People Hub homepage which can be accessed by selecting the question mark (?) icon next to ‘enter password’ field.
If you have an email address set up in People Hub, this will email you the relevant links to reset. If you require support, please see below our short video which walks you through this process.

Reset Your People Hub Password

If you are still experiencing issues logging into People Hub after attempting self-service, please call the People Support Helpdesk on 0330 123 4005 opt 3 and the team will be able to assist in gaining access for you.

Please be advised, security questions will be asked when calling People Support regarding this matter, so it is important that you make the call as opposed to your line manager.

The People Support Helpdesk are on hand to be able to support you with these processes and they can be contacted between the hours of 08:00 – 17:00 Monday to Friday by calling 0330 123 4005 opt 3. You can also raise an AskHR ticket if you are unable to contact during these times.

Policies and various forms can be found on Mitie’s IMS; this can be accessed via SharePoint or by People Hub through the ‘Policies’ tile which will take you to the IMS. We have also made various policies available via Mitie People – mitiepeople.com and you can contact the People Support Helpdesk on 0330 123 4005 opt 3 for support in accessing or gaining forms.

IMS

To log an AskHR ticket, you will need to sign into People Hub and click on the AskHR tile on your homepage.

You will then be able to select ‘Create Ticket’.

Once this has been selected, you will be presented with a new screen in which you will be asked to choose a category and sub-category depending on what your case relates to, followed by a free text subject line and description box. You will also be able to attach documents and submit your ticket in the bottom right-hand corner.

If you are raising an AskHR ticket, it is important to include as much information as possible regarding the query or the transaction required.

The ticketing system will identify you as the raiser.

It is also best practise to advise in full who the case relates to, for example, name and employee number and to attach any relevant documentation that may support the advisor.

A single ticket can be raised for a query relating to multiple employees, however, please ensure the various employee details such as employee number are included in the ticket to ensure an efficient and timely response.

For Employee Relations related tickets, we would advise to raise separate tickets for each employee involved as different processes may need to be followed as it will be managed on an individual basis. The only exception to this would be tickets relating to collective grievances and redundancy/consultations.

If you need to escalate an AskHR ticket, we advise you to call People Support on 0330 123 4005 opt 3. They will then be able to support in escalating this to the relevant team in aim to resolve your query as quickly as possible.

You will receive email notifications with regards to the progress of your AskHR tickets and you can also access your existing tickets via People Hub using the AskHR tile and then selecting the ‘Tickets Overview’ tile. Here you will be able to review and respond to any correspondence as well as see the status.

People Support manage their workloads via AskHR therefore we advise all existing employees to raise tickets via People Hub or to call us for support and guidance.

The AskHR platform also works as a tool to record all case information in one central location to ensure a timeline of events is recorded.

Payroll can be contacted via phone on 0330 123 4005 opt 1 and are also users of the AskHR platform so queries can also be logged this way.
For transactions such as payments to be made in addition to usual hours or scheduled hours, you can contact Payroll by email on:

• Payroll Central/Specialist Services (CG&D, Landscapes incl. Biotecture, Waste, Care & Custody): PayrollCentral@mitie.com
• Group (Legal, Finance, Internal Comms, Fleet, IS, QSHE, Procurement, CoSec, Sales, Property, Media Relations and Insurance,
  Shared Services): GRPPayroll@mitie.com 
• Cleaning: PayrollCleaningSalaried@mitie.com (Salaried), PayrollCleaningHourly@mitie.com (Hourly), Cleaning.Payroll@mitie.com (WP+)
• Security: PayrollSecurity@mitie.com (Salaried), Security.Payroll@mitie.com (Hourly WP+)
• Technical Services (Communities, Engineering Services, Painting, Tilley Roofing, DAEL, JB Towers, LBG – Offshore, TS Ex-ISV, IFM, PFI, Mitie NI): payrolltechservices@mitie.com

For the WP+ population, in the first instance you should speak to your line manager, following this pay queries should be raised via WP+ which will be fed into the Payroll Team to review following line manager approval.

All payslips can be accessed via People Hub. Once you have logged into People Hub, you will be able to access the homepage tile ‘My Payslip’. Here you will be able to view and download your payslips, P60 and P11D.

Although payslips can be accessed via People Hub, they are hosted on an external site, and we are aware of some issues due to fire walls. We suggest accessing People Hub via the mobile app or on a personal device and viewing your payslips this way. This is a known issue, and we hope for it to be resolved in future.

Mitie currently have two pension providers, The Peoples Pension (the Mitie workplace pension scheme to auto-enrolment) and Scottish Widows Group Personal Pension (GPP).

Please note historic pension providers are still in place for the following schemes: Interserve Pension Scheme Part C, The Civil Service Pension Scheme, the NHS Pension Scheme, the Local Government Pension Scheme, and the Railways Pension Scheme, overseas pensions schemes and pension schemes for joint ventures such as Sussex or Landmarc.

If you have a query relating to your pension such as what scheme you are enrolled into, your contributions or you would like to opt out, you can raise an AskHR ticket via People Hub under ‘Benefits Query’, ‘Pension’ and the Payroll and Benefits Team will support in answering your query.

To find out about Mitie’s core and voluntary benefits, along with recognition and wellbeing, please read Mitie’s Benefits Handbook in first instance which can be found on the IMS.

If you have any questions following this, please contact groupreward@mitie.com.

MiDeals is the employee discounts portal that allows you to make great savings at your favourite stores – you can access MiDeals through Celebration Hub.

Celebration Hub can be accessed via People Hub by selecting the tile on your homepage.

If you are entitled to Private Medical Cover (PMI) and have queries relating to this, you should contact es.benefits@mitie.com.

If you are unsure if you are entitled to PMI, you can raise an AskHR ticket and the People Support team will be able to advise.

Choices is Mitie’s dedicated flexible benefits programme, available to all employees.

Annually, it provides you with the chance to choose benefits that best suit you, your lifestyle and your budget. There is a yearly two week window in which you can select these benefits if you choose to. You will be notified of the window prior to it opening with all the information.

If you have recently joined Mitie, you’ll receive a Choices welcome email with details of how to log in. So, keep an eye out for it and check your junk email folder and contact groupreward@mitie.com if you don’t receive it within the first couple of weeks of your employment.

If you have queries relating to Free Shares, Mitie Matching Share Plans or SAYE you should contact emailquery@linkgroup.co.uk.

For salaried employees using People Hub’s time management functionality – If amendments need to be made to annual leave as they have a different entitlement as per their contract which is above the standard allowance, then an AskHR ticket can be raised for amendments to be made.

For frontline employees using WP+ you will be able to view your direct reports annual leave entitlement when reviewing their annual leave to approve or decline. This will be broken down into calendar days and requested days. WP+ will calculate this once a request has been entered and the screens have been worked through.

If you require technical support in managing annual leave via WP+, the WP+ Helpdesk will be able to support however if there are pay issues relating to annual leave, a pay query will need to be raised via WP+.

wpplushelpdesk@mitie.com
0117 322 1830 opt 2

For salaried employees using People Hub’s time management function, they are required to book Bank Holidays in the system. This can be done by requesting leave in the usual way however selecting ‘Bank Holiday’. These days still require line manager approval to ensure they are being used on the correct days.

For frontline employees using WP+, the Bank Holiday dates will be set by the central finance team each year. The site is set up with action on the AS Form, double pay, single pay, TOIL etc. Once the day is marked as a Bank Holiday, you will need to action the daily recs in the normal manner, but you are able to stand down a shift if they are not working. This is done by removing the shift on the amend screen, re-allocating the employee and selecting ‘stand down’ on the accept screen. For technical support with WP+, please contact the WP+ Helpdesk on wpplushelpdesk@mitie.com or via phone 0117 322 1830 opt 2.

As a standard policy – annual leave cannot be carried over.

If an employee is on Maternity / Paternity / Shared Parental / Adoption leave, the annual leave can be carried over and used.

If an employee requests to carry forward holiday because of their long-term sickness absence, they can carry over their remaining leave up to the statutory entitlement of 4 weeks in accordance with the Working Time Regulations 1998, please contact the Employee Relations team for guidance on 0330 123 4005 opt 3 or via AskHR.

If annual leave is managed via People Hub, you will be able to see your own and your reports annual leave. A guide to support this can be found on People Hub via the tile ‘Help Guides and Videos’ and then accessing ‘Time Off’.

If annual leave is managed in WP+ you will be able to view all holidays and shifts required to cover each site for each date via ‘Holiday Grid’. By clicking on the site code, this will open a calendar to show a summary of employees defaulted to the site.

Purchasing of additional annual leave is released annually in March through Mitie’s ‘Choices’ benefit. This will be communicated in the new year, and you will have a window to select your Choices which includes annual leave purchasing among other benefits.

For salaried employees using People Hub’s time management functionality, all sickness absence should be reported here. A guide to support this can be found on People Hub via the tile ‘Help Guides and Videos’ and then accessing ‘Time Off’.

Supporting forms such as self-certification of incapacity to work and return to work can be found on Mitie’s IMS, this can be accessed via SharePoint or by People Hub through the ‘Policies’ tile which will take you to the IMS.

For frontline employees please complete the incapacity to work form and report this to:

• Cleaning: nscabsence@es.mitie.com
• Security: Security.Payroll@mitie.com
• Technical Services (Communities, Engineering Services, Painting, Tilley Roofing, DAEL, JB Towers, LBG – Offshore, TS Ex-ISV, IFM, PFI, Mitie NI): payrolltechservices@mitie.com
• Specialist Services (CG&D, C&C, Landscapes and Waste): payrollcentral@mitie.com

If you require a confirmation of employment for reasons such as for a new employer or a Visa renewal, the following processes should be followed depending on if you are a current or ex-employee.

For current employees – An AskHR ticket (through People Hub) should be raised via category ‘Document Request & Audit’, ‘Reference Request’ and the HR Administration team will review and process.

For ex-employees or external requests – These should be requested via People.Support@mitie.com and the HR Administration team will review and process.

Financial references are managed by our Payroll team. To request this document please contact one of the following:

• Payroll Central/Specialist Services (CG&D, Landscapes incl. Biotecture, Waste, Care & Custody): PayrollCentral@mitie.com
• Group (Legal, Finance, Internal Comms, Fleet, IS, QSHE, Procurement, CoSec, Sales, Property, Media Relations and Insurance,
  Shared Services): GRPPayroll@mitie.com 
• Cleaning: PayrollCleaningSalaried@mitie.com (Salaried), PayrollCleaningHourly@mitie.com (Hourly), Cleaning.Payroll@mitie.com (WP+)
• Security: PayrollSecurity@mitie.com (Salaried), Security.Payroll@mitie.com (Hourly WP+)
• Technical Services (Communities, Engineering Services, Painting, Tilley Roofing, DAEL, JB Towers, LBG – Offshore, TS Ex-ISV, IFM, PFI, Mitie NI): payrolltechservices@mitie.com

An AskHR ticket can be raised via People Hub to gain a copy of your contract. Once received, the HR Administration Team will provide you with a statement of terms or a copy from your personnel file and provide this to you by attaching it to the ticket.

These changes are made via self-service in People Hub. Some documentation may be required to support the change depending on the nature of the change. A how to guide on this can be found by accessing the tile on People Hub called ‘Help Guides and Videos’ and then ‘Personal Changes’. This will detail the steps and the documentation required to support.

Once the change has been actioned via self-service, the request will be reviewed by People Support and approved as required.

Please note if your date of birth or NI number is incorrect on People Hub, you must raise an AskHR ticket under ‘Personal Change’, ‘Personal Change Query’ for amendments to be made, all other changes must be made via self-service.

We would advise to provide as much notice as possible, payments are usually processed to BACS around 3 days prior to the specific payday therefore we suggest changes to be made no less than 4 days prior to your scheduled payday.

If you have queries relating to your payroll cut off dates, please contact Payroll on 0330 123 4005 opt 1.

Hierarchies can be updated by raising an AskHR ticket via People Hub under the category ‘Organisational Structure Change’. Please be advised if you are raising that you are lining into the incorrect manager, we may need to gain approval from the correct manager to confirm that this is accurate before processing the change.

Depending on what type of change you are processing for an employee, will highlight what process is required.

EArcu is required to be used when processing one of the following changes:

• Secondments (over 6 months)
• Secondment to a permanent role
• Moving to a permanent role within the organisation including promotion (perm or FTC)
• Change of employment type (temp to perm or contractor to perm)

A change form should be completed and attached to an AskHR ticket via People Hub for the following changes:

• A temporary promotion (up to 6 months)
• Secondments (up to 6 months)
• A promotion following completion of training or qualification
• Change of employment type (perm to FTC or bank worker)
• Demotions
• Changes to grading of a job or benefits change
• Specific changes to a current role (salary uplift, cost centre, location, job title (correction only), hours change, one off payment)

Some specific business units or areas, operate ‘out of cycle’ spreadsheets for mass changes that fall under the ‘change form’ bracket as above. If you are unsure what process to follow, please call People Support on 0330 123 4005 opt 3.

 Note: the change form can be found on the IMS as ‘Change of Job Details form’.

For approvals for changes being made via eArcu, this process is built into the hierarchy therefore a notification will go directly to your assigned approvers.

For changes being made via the ‘change form’ route as above, all changes must, in the first instance, be approved by the line manager. Following this, depending on the required change, additional approval may be required up to HR Director level.

If you are unsure what approvals are required for your change, please contact People Support on 0330 123 4005 opt 3 and they will be able to advise.

There is a wide scope for Learning and Development at Mitie, and we would advise to find out about all the opportunities in these areas to visit the L&D SharePoint site to explore the offering.

Learning & Development SharePoint Site

You can reset your own Learning Hub password, please see video on how to do so – Reset Your Learning Hub Password.

Failing this, our People Support Team are on hand to support via AskHR or by calling 0330 123 4005 opt 2.

Predominately ER support will be provided by our Employee Relations Team made up of specialist Assistant and ER Advisors who are supported by our ER Managers, who all report into our Head of Employee Relations.

Each case will be assigned to a dedicated Advisor to see through the case end-to-end.

You may also have some interaction with the People Support Helpdesk where an Advisor may answer your query via phone, triage your case or provide you with relevant documentation as required.

Our Employee Relations Team are here to advise and coach managers in handling and concluding Employee Relations cases in-line with Company Policy, legislation and best practice, balancing risk, and commerciality to deliver the best result for the business.

They case manage end-to-end employee relations matters from disciplinaries, small consultations through to early conciliations/tribunals, advise on policy and process for all employee’s dependent on their standard or local terms, administer death in services cases, manage all occupational health referrals and provide monthly management reports which analyse and show the detailed trends within the ER case work.

They will be able to provide tailored guidance, meeting structures and FAQs, as well as scheduling review calls with you to ensure that you are being supported from start to finish.

Once an AskHR ticket has been raised relating to an employee relations case, this will be reviewed by People Support and an Assistant or ER Advisor will be assigned as the case manager. At this point you will receive an email notification advising who the ticket has been assigned to. They will work with you to provide you with the relevant policies, documents, and processes to follow ensuring they are on-hand to see through the case end to end with you.

Your assigned Assistant or ER Advisor will provide you with the advice and guidance on how to manage the case referring to the Mitie policies and procedures whilst adhering to contractual differences i.e., right to representation, however ultimately you are the decision maker.

ER have a dedicated Administration Team that will provide the relevant Mitie branded letter templates for meeting invites and outcomes via AskHR. The manager is then responsible for completing any particulars and/or rationale.

The Employee Relations Team will notify your HR Business Partner if there is a case that carries significant risk, however it will still be the Employee Relations Team that will support and provide the relevant advice.

HRBPs do not have visibility of the AskHR tickets however they will be provided with the relevant information as required.

Our Occupational Health provider is Optima.

This can be done via Optima’s online portal.

Referral portal: www.myohportal.co.uk
Website: https://mitie.optimahealth.online/
Phone: 0330 0084 308 opt 1

Once you have created a referral via Optima’s online portal you will be able to view the progress and book appointments on behalf of the employee.

If you need any support, then an AskHR ticket can be raised with our ER team who can guide you on next steps.

You can access Learning Hub via the People Hub homepage and gain tools such as ‘Licence to Lead Bronze’ and various other support sessions to use as and when required.

You can also access all Mitie’s policies via the IMS.

IMS

Our HR Insight Team operate a ‘Report/Information Request Form’, once this is completed, they will review and manage your request accordingly.

Mitie HR MI – Report Request Form

The team also operate via AskHR tickets and requests can be made via this channel or for further support you can liaise with them via HRMI&Insight@mitie.com.

Employees should be processed as a leaver via People Hub, and this should be actioned by the individuals line manager. A guide on how to process a leaver can be found on the People Hub homepage by accessing tile ‘Help Guides and Videos’ and then selecting ‘Leaver’.

Please note that personal email address is a mandatory field for an employee leaving Mitie within People Hub, this is to ensure they receive their final pay documentation.

For frontline employees using WP+, the leaver action is required to be made in WP+ by the line manager and then the WP+ Payroll team will replicate this into People Hub. For support in making a leaver in WP+, please speak to your line manager or contact the WP+ Helpdesk on wpplushelpdesk@mitie.com or via phone on 0117 322 1830 opt 2.

Upon your final payment made by Mitie, you will receive an email to your personal email address from the ‘Box App’. Once accessed you will be able to retrieve all previous payslips, P60, P11D and P45.

If you have not received this email, in first instance, you should check your junk or spam folders. Failing this you will need to contact our payroll department for this to be resent. Payroll can be contacted via 0330 123 4005 opt 1.

For support with redundancy and consultation processing, we advise you to raise an AskHR ticket under ‘Redundancy & Change’ depending on the following category selected, this will be triaged to one of our specialist teams to guide and support you through this process.

To gain support with either TUPE in or out activity, please raise an AskHR ticket under ‘HR Change Team’ and our specialist team will be able to support you with this process.

If you leave Mitie, you will no longer be eligible for Mitie benefits.

Specific details relating to each Mitie benefit for leavers is detailed in our Benefits Handbook which can be found on Mitie’s IMS.

If you are retiring from Mitie, please refer to the ‘Getting Ready for Your Retirement Guide’ which can also be found on Mitie’s IMS.

IMS

In the event a death in service occurs of any nature, this should be reported to our Employee Relations team either via AskHR under ‘Death in Service’ or by calling 0330 123 4005 opt 3.

The specialist team will work with you to support all parties effected, providing process guidance and management in a sensitive manner to ensure a smooth, efficient, and respectful service.