Useful Contacts A list of useful contacts in Mitie Quick links People SupportEmployee WellbeingPayroll, Pensions, Workplace+Vetting ServicesRecruitmentLearning and DevelopmentTUPE and ChangeReward and RecognitionFleetITFinanceThe Mitie Foundation Contact the CEO Do you have a question you would like to ask Phil Bentley, CEO, directly? Email him on Grillphil@mitie.com Useful Contacts TeamPeople Hub / Email ContactPhone ContactPeople SupportPeople Support (HR)Raise an “Ask HR Ticket”0330 123 4005 People Support FAQs – answers to some of the most frequently asked questions relating to our people and processesPeople Support FAQsReferences – ex-employee requestsreferences@mitie.com0330 123 4005 References – current employee requests e.g. financial references Raise an “Ask HR Ticket” 0330 123 4005 Employee WellbeingEmployee Assistance Programmehttps://mitiewell.my-eap.comAccess Code – mitiewell0800 111 6387 (UK & NI)+44 (0)845 330 5132 (International)Virtual GP (24 hours)https://mitie.gp-24.com0345 319 3107Speak Up’ Whisleblowinghttp://mitiepeople.com/whistleblowing0800 949 6388COVID-19 Advice and SupportCV19@mitie.com0330 123 4005COVID-19 Vaccination Queriesvaccinations@mitie.comn/aOccupational Health (Optima)mitie@optimahealth.co.uk03300 084 308 Payroll, Pensions & Workplace+Payroll – Non WP+Raise an “Ask HR Ticket”0330 123 4005 CentralPayrollcentral@mitie.com0330 123 4005 Group & Shared ServicesGRPPayroll@mitie.com0330 123 4005 Cleaning – HourlyPayrollcleaninghourly@mitie.com0330 123 4005 Cleaning – SalariedPayrollcleaningsalaried@mitie.com0330 123 4005 Security – HourlyTsm4w.payroll@mitie.com0330 123 4005 Security – SalariedPayrollsecurity@mitie.com0330 123 4005 Technical Services, IFM Payroll (PFI, FM, NI & DAEL)payrolltechservices@mitie.com0330 123 4005 Payroll CompliancePayrollcompliance@mitie.com0330 123 4005 OverpaymentsMfm.overpayments@mitie.com0330 123 4005 Contractual Mitie PensionGroup.pension@mitie.com0117 322 1089Auto-enrolment Workplace PensionWorkplacepension@mitie.com0117 322 1089Payroll Benefits es.benefits@mitie.com0117 322 1089Workplace+ System IssuesWpplushelpdesk@mitie.com0117 322 1830 (option 2)Workplace+ Number CreationScreening@mitie.com01604 744072 Vetting ServicesVetting – Non-SecurityMivetting@mitie.com01604 744072 / 08458 387 285Vetting – SecuritySecurity.vetting@mitie.com01604 744072 / 08458 387 285SIA Licence RenewalsSIAlicencing@mitie.com01908 481 858 RecruitmenteArcu Technical Supportearcusupport@mitie.com Security RecruitmentSecurityrecruitmentteam@mitie.comn/aCleaning RecruitmentCleaningresourcing@mitie.comn/aVolume ResourcingVolumeresourcing@mitie.com0116 261 5033Specialist ResourcingSpecialistresourcing@mitie.com0116 323 0191Contractors / Agency WorkersMitie@retinue-solutions.comn/a Learning & DevelopmentL&DRaise an “Ask HR Ticket”0330 123 4005 TUPE and ChangeChange TeamRaise an “Ask HR Ticket”n/aTUPE-InEs.tupeteam@mitie.com0117 322 1801TUPE-OutEs.tupeout@mitie.com0117 322 1801 Reward & RecognitionGroup Reward teamGroupreward@mitie.comn/aCelebration Hub (Mi Deals/ Benefits)Benefits (Choices) & Discounts(including cycle to work, finance schemes and dental cover)Visit Celebration Hub via People HubEnquiry Centre via Celebration Hub0203 780 1891Recognition – Mitie StarsTo nominate a colleague visit Celebration HubTo contact the Mitie Stars team – nominate@mitiestars.co.uk0845 408 4065Cycle to Workes.benefits@mitie.com0800 247 1233Childcare Vouchers – Edenred (closed for new entrants)es.benefits@mitie.com0800 247 1233PMC – Alliance Healthcaremitiemailbox@allhealth.co.uk0808 168 1232SIP and SAYE (Link Group)mitiepeople.com/sharesemailquery@linkgroup.co.uk0371 664 0542Life AssuranceInformation on Celebration HubExpression of wish form:Life Cover and Expression of Wish Form (Page 1 of 4) (office.com)n/a FleetFleetFleet@mitie.com0117 970 8911Fleet – Electric VehiclesEV@mitie.com0117 970 8911Fuel Cards – Lex Autoleasefleetadmin@mitie.com03448 111 677Fuel Cards – Allstar Fuel Cardsfleetadmin@mitie.com03070 419 5165 ITITVia Teams – MitieITServiceDeskChatIT Self-Services: https://mitie.service-now.com/sp0141 278 5555IT Escalationsmitieit.escalations@mitie.com0141 278 5555Information Securityinformationsecurity@mitie.comn/a FinanceExpenses – for new accounts or any expenses queries Bscbristolexpenses@mitie.com0117 322 1535TMC – The Mileage Consultancyinfo@themilesconsultancy.co.uk01270 522757CTM (Clarity Travel Management) – travel booking supportmitie@travelctm.com0141 223 1745Finance Service Desk’MiFin’https://genpactcoraqueryhelpdesk-mitie.force.com/loginMiFinAccounts@mitie.comn/a The Mitie Foundation General Foundation Foundation@mitie.com Giving BackGivingBack@mitie.com Back to the top of page
