Article 25 November 2021 Listening Employer award for Co-op cleaning team Our Co-op Retail Cleaning team has won a ‘Listening Employer’ award for its commitment to listening to and acting on feedback from its people. The award comes from the consultancy &Wider, which helps the Co-op and many other businesses to improve their employee engagement and working conditions. To share their feedback, our Retail Cleaning operatives complete a survey with &Wider. Results from the previous rounds have helped us make lots of improvements and we’ve been talking about them in a monthly ‘you said, we did’ newsletter. We’ll soon have the results of our fourth survey cycle, in which we aimed to increase response rates. We’re leading the way amongst the Co-op’s three cleaning contractors, who all run the survey: we are the first to receive this award. John McSherry, Head of Operations, Co-op, said: “This is not just a box-ticking exercise. We want to make Mitie a great place to work. Where we’re not getting it right, we’ll resolve issues and make it better.” Well done to everyone involved.