Article 19 February 2021

It’s OK to not be OK

Dear Colleagues,

The Coronavirus pandemic has bought a unique set of circumstances that have made all our daily lives that much more challenging.

Many of us don’t have our usual support networks available because of lockdown or social distancing, and this can make a stressful or traumatic situation even more difficult to deal with. So it’s ok not to be ok.

There are many signs that someone isn’t feeling at their best, and these are often different from person to person. They can range from being quieter than usual, unable to concentrate, or generally tired, through to a lack of focus, tearfulness, and general irritability. And there could be many more in-between.

This makes it even more important for us to check in with each other as often as we can. Understanding someone’s normal behaviour, and being able to spot, pick up on, and address, subtle changes in a considerate way, is something we must all be responsible for. Don’t check once, check twice. Really make sure they are okay.

Whether you’re talking to a team member, colleague, or friend, try to create an environment where they feel able to talk about any issues they might be experiencing. Listen and be open-minded, don’t judge or give opinions. If you’re still concerned, encourage them to reach out for professional support. Everyone’s experience is different and depends on their individual situation.

Line managers especially should make sure they regularly ask their team how they are feeling. Take an ‘ask twice’ approach – don’t necessarily take the usual ‘I’m fine’ to be how they are truly feeling.

At Mitie, your health and wellbeing is our top priority. That’s why we provide a range of services to support you, and your families, with whatever difficulty you might have. You can find details of these below.

These services are free and confidential so please make use of them. Make sure that all your colleagues know how to access them if they need help.

We’ve created this handy guide to wellbeing services that you can:

  • Print and display at your site
  • Print and keep by your desk/workplace
  • Share via your usual internal networks
  • Create a screenshot of and keep on your mobile device for ease of access.

We all need to look after each other during what is probably the most challenging event we have all experienced in our lifetime.

Stay safe and well


Jasmine Hudson | Group HR Director

Services available to support your wellbeing

Employee Assistance Programme:
When things get tough, or you just need to talk, our free and confidential support service is designed to offer emotional support for you and your family. The EAP tools give you unlimited access to information, advice and support to help maintain your health and wellbeing, both at home and at work.
For anyone that doesn’t feel comfortable calling a helpline they can text Shout to 85258 – it is a free, confidential 24/7 text messaging support service
24/7 helpline
• 0800 111 6387 (UK, Northern Ireland)
• 1850 718 888 (Republic of Ireland)
• +44 (0)845 330 5132 International

Online portal for further guidance and support:

Organisation code: mitiewell
Virtual GP:
Free and unlimited GP consultations by phone or video for you and your household. You can also order prescriptions although you will need to pay for these.
24/7 phone service 0345 319 3107

WebApp access

Download the flyer
Occupational Health Services:
All employees have access to the Occupational Health portal, Optima online which contains details of
all the services available including counselling support, trauma support and mental health services
Helpline – 0330 008 4308


Optima online portal

Trauma support: 0800 783 8024
External Resources:
The Hub of Hope App, free to download, gives access to local mental health support services. You can filter by subject i.e. anxiety, abuse and it gives instant access to support.
Search Hub of Hope on your App store.