This portal is for you; to help you access the information, systems and policies you need, all in one place, while we bring our two businesses together. We recognise there will be some challenges and it will take time to transfer everyone to Mitie systems. Hopefully this page will help you find what you need keep doing your job without too much disruption. Scroll down for more.

Quick links

Integration FAQs
NEW – MiReview form
NEW – MiReview supporting information
Mitie News
Mitie Brand Guidelines & Templates
HR Forms
People Moves

Ingenuity House Homepage (Link to IRIS)
Click here for http access
Click here for https access

ER Letter Automation
Click here for http access
Click here for https access

Key contacts

Contact People Support

Call: 0330 123 4005
or raise an AskHR Ticket in People Hub

Contact IT

Call: 0141 278 5555

Transfer of Individual Employee Medical Files to Optima Health.

We will be moving former Interserve colleagues to Mitie’s Occupational Health Provider, Optima Health. You have a legal right to object to your health records being transferred to Optima Health. Read this letter to find out more.

Welcome to Mitie

Our Business

Our welcome brochure sets out our ambition and expertise and gives you an exciting introduction to the leading FM company that we have created.

Our Vision & Values

Our vision is to deliver the exceptional, every day. We do this by living our values. Find out more about these guiding principles.

Social Value

As a responsible business we want to have a positive effect on the economy, the environment and society as a whole. Find out more about our five social value pillars.

Our People

We want to make Mitie a great place to work and we know that we are nothing without our people. Our People brochure talks about what’s now available to you as a Mitie employee.


Together we serve around 4200 important customers from the UK Government to the Nightingale Hospitals. Find out more about our top customers.

Innovation & Technology

We’re leading the ‘Digital Transformation’ of FM through our Connected Workspace. Find out more about our investment in technology.

Me and my role

Performance, Training & Development

Find out how to do a performance development review, download the forms you’ll need along with details of Interserve and Mitie learning & development opportunities and apprenticeships.

Pay & Pensions

Find out about how to access epayslips and what you need to do if you’re contributing to a pension scheme which was previously organised by Interserve.


Recognising our people is key to our success. Find out how we do this with Mitie Stars, Covid Stars, Frontline Heroes and Feel Good Friday.

Diversity & Inclusion

We’re proud to be listed as number 6 on the UK Top 50 Inclusive Companies List. Find out about our diversity networks who work to raise awareness of issues affecting our people.


To book, amend or cancel any travel you should use Clarity. For help with booking, including guides and policies, please go to IRIS (or https link)

Leave & absence

Here you can find the policies, forms and guides relating to planned and unplanned leave (including annual leave, maternity/paternity, unauthorised absence, ill health and bereavement).

If you are leaving Mitie (including redundancy and retirement) the information you need is here.

Working safely

Here you can find information about the Development Sponsorship Programme, Equality & Diversity, grievances, home working, personal relationships, safeguarding, working time and flexible working.


Your Health and Wellbeing is our top priority. Find out more about the services available to all our People to help support their mental and physical wellbeing.

Information for Line Managers

Recruitment & Onboarding

Here you can find policies and guides to support recruitment of colleagues including Right to Work and onboarding, safeguarding, DBS, employee screening, vetting and background checks.

Conduct & Performance

Here you can find forms, policies and guidance on capability performance improvement, anti-bullying and harassment, appeals, client removal, disciplinary, no smoking and unauthorised absence.

Information about probation can be found here

Leaving for Line Managers

If someone in your team is leaving the business please contact the HR team on 0345 602 2288 to notify them. Here you can find the ‘leaving the company policy’, and policies on retirement and bereavement including death in service.

Leave & Absence for Line Managers

Here you can find information on planned and unplanned absence including annual leave, maternity/paternity, special leave, sickness absence, bereavement, unauthorised absence and industrial relations.

Employee Relations

Here you can find guidance, policies and forms about Development Sponsorship, Equality and Diversity, grievance, home working, personal relationships, safeguarding, working time, young workers and flexible working.

Agency workers and Secondments

Find out about employing agency workers and how to manage internal and overseas secondments.


Find out more about the wellbeing services available to colleagues including Employee Assistance Programme, Virtual GP and Occupational Health.

Whistleblowing (Speak Up)

If you see or hear anything in the workplace that you have serious concerns about, please contact our independent reporting line run by Ethics Point.


Business Operations

Find out more about Finance, Information Security and Insurance.


Fleet Management processes and supporting services will mostly continue as they are. Here you can find useful documents and contact information including the driver helpline number.


If you work for us and need information about Brexit, you’ll find it here.

Health, Safety, Wellbeing, Environmental & Quality

Here you can find information and links to all Interserve health and safety policies and procedures, environmental management and HSEQ compliance and training.