Article 13 August 2021

Integration Update

I very much hope you enjoyed Team Talk Live 2021. This two-week, virtual festival of events was a huge accomplishment, and all of the content is still available to you and your team. 

I particularly want to highlight the Integration Journey live stream, which I hosted alongside ‘The Famous Five‘ – otherwise known as the Integration Leadership Team. Together, we shared some important updates about our integration with Interserve so far, modelled our new uniform and answered your burning questions. If you missed it, I’d encourage you to watch the session back.

Time really does fly at Mitie, and we’re now entering the final months of our integration journey. As I mentioned in my last update, our transitional service agreement, or TSA, with the Interserve Group will come to an end on 30 November, by which time the Interserve FM business will be fully integrated into Mitie systems. This is an important milestone, and one we’re all very much looking forward to reaching.

As you’ll remember, we must stop using the Interserve brand from 1 September 2021. A critical part of this will be updating our uniforms, and on Monday 16 August, our new uniforms will officially ‘go live’. From this date, around 15,000 transferring Interserve FM colleagues will make the switch to wearing Mitie workwear.

We’d love to see your new uniform in action. Share a picture in your new Mitie uniform on Twitter, Yammer or LinkedIn by tagging @Mitie and using the hashtag #MitieUniform. You can also share your pictures with us by emailing We’re going to be recycling all of the old Interserve uniform in line with our sustainability commitments. With your help, we’re aiming to collect over 100,000 old uniform items for recycling and up to 60 tonnes of material will be diverted from landfill.

After 16 August, you’ll need to take your old uniform items into your place of work and recycle them using the bags provided. Look out for this yellow poster, which will indicate where uniform items should be dropped off.

If you have any questions about uniform recycling, please contact If you haven’t ordered your new Mitie uniform yet, please contact

Please note, existing Mitie colleagues will also receive the new uniform when their current workwear items need replacing as part of the normal process. 

Moving away from the Interserve brand also means we need to replace operational Interserve branded materials with Mitie branded materials, for example forms, schedules or signage. These can be ordered via an online portal managed by Cubiquity, our external print supplier. 

You’ll need to register for access by emailing, or by clicking on the ‘register here’ button on the sign in page. If you’re unsure if you need to take any action, please contact

I’m pleased to welcome another 7,600 colleagues onto our Mitie people systems as part of Cohort 3 of the People Moves project. We now have just one cohort of people remaining, which will take place later this year.

On the IT front, we’re nearing the end of our ‘End User Computing’ project. As a result, 1,753 users have received new Mitie laptops, with only 442 left to complete. All in scope colleagues have been contacted and have either received their new laptop or have an appointment in the next few weeks for the exchange to be completed.

If you still have an Interserve laptop and you’re not scheduled to receive a new Mitie device, please send an email with your name, email address, contact number, which business unit you’re part of and the contract you work on (if applicable) to Please note, colleagues who are on secure devices for Government contracts linked to the Sentinel domain are out of scope of this project.

We are still in the process of migrating personal email data, shared email data, personal files, SharePoint data and file shares, this will take place during August.

Another one of our key integration milestones is the move away from the legacy Interserve finance system, AX12 and on to Mitie’s preferred finance system, SAP, which is still on target to go live in September. This transfer will make it easier for us all to work in a standardised and consistent way, increasing the financial control of the business. I’ll share more on this in my next update.

As always, if you have any questions, please contact