Article 24 September 2021

Integration Update – CAFM Lift & Shift project completion

An update from Peter Dickinson

Last week I updated you on the progress we’ve made migrating the Interserve AX12 finance systems to Mitie SAP. I now want to update you on another key milestone we’ve achieved: completing the ‘CAFM Lift & Shift’ project as part of Integration.

As a reminder, the Interserve FM business had 22 different CAFM (Computer Aided Facilities Management) systems that supported the CG&D and Communities businesses. They included Maximo, Concept, Nucleus, Siclops, Ultrasys, Planet, QFM, CISProtech and eFM. These are basically the systems our operational team members use to log and track jobs.

On Friday 17 September, we migrated the final CAFM system, MCP Maximo, to the Mitie estate. This means all 22 Interserve systems are now fully integrated and operated by the Mitie IS estate, all migrated within 10 months! This is a fantastic achievement and is well in advance of the Transitional Services Agreement (TSA) end-date of 30 November 2021. The project involved the migration of 174 Servers (virtualised), 27 databases and the implementation of all Production, Development & Test systems needed to support the CAFM systems.

With the CAFM systems now migrated onto the Mitie estate, they all benefit from 24×7 support (including out of hours) via the Mitie Service Desk and Secure Service Desk following Mitie’s IT Service Management support processes and improved resiliency. During the migration of the CAFM systems, we’ve had very few priority incidents raised, which is a testament to the outstanding work from the teams involved.

The successful completion of the CAFM Lift & Shift project is due to the hard work of the Integration project team led by Mitie IS under the leadership of Hitesh Chavda and Peter Woodsford. They’ve worked hard with our internal IS teams, our partner Wipro, Interserve IS, several other suppliers and the many business teams that have supported the user assurance testing from within CG&D and Communities businesses. My thanks to everyone involved in the project. Another great example of ‘One Mitie’.