Welcome to Mitie
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On December 1, 2020 Mitie and Interserve, two powerhouses of the UK outsourcing industry, joined forces.
Today we’re the UK’s leading FM company – the largest employer in the UK Facilities Management sector, with 75,000 colleagues and over £3.5bn of sales, delivering services offering to a broad range of public and private sector customers. This combination enhances our competitive positioning with our customers, balances our public and private sector divisions, unlocks significant growth opportunities both through cross-selling and upselling and improves our financial strength.
We recognise that to attract and keep exceptional colleagues, we must make Mitie a Great Place to Work. This is our number one aim as a business, because we’re nothing without our people.
We support our colleagues to acquire the right skills and knowledge from day one of joining and continue to develop and challenge them throughout their careers. We reward and recognise our exceptional people for a job well done and we’re committed to fostering a truly inclusive culture, where everyone can bring their true selves to work.
We’re proud to be recognised as the UK’s sixth most inclusive employer, a Top 50 UK Employer and one of Britain’s Most Admired Companies. And this is only the beginning.
Our This Is Mitie brochure is a great resource to learn more about the business.
Who we are
We are one of the UK’s leading Facilities Management companies and around 75,000 people delivering services across our Security, Technical Services, Cleaning and Care & Custody businesses.
Our expertise, care, technology and insights create amazing work environments, helping our customers be exceptional every day.
Our Connected Workspace technology is helping organisations create high performance work environments by improving the performance of their buildings and creating places that people want to work in.
Mitie is an integrated facilities management provider
We believe that in providing a broad suite of services, skills and expertise, our customers directly benefit from joined up thinking, connected efficiencies and smart analytics.
We self-deliver more than 90% of our services.
By doing this we can directly control quality, cultural alignment, talent and deliver a service that is tailored to individual customer needs.
We are experts in what we do.
Which leaves our customers to focus on what they do best.
We are technology enabled, generating insights that help create amazing environments for customers whilst reducing their cost.
The Science of Service
Powered by technology.
Driven by data.
Made exceptional by people.
It’s not every day that we rewrite the rules of the Facilities Management industry…but today is definitely one of them…
Based on a simple formula of Innovation + Intelligence = Impact, the Science of Service positions Mitie as a true industry pioneer. Our investment in technology, data and analytics is changing the game and making things better – from workspaces and buildings to our communities and beyond.Learn about the Science of Service
We are a responsible business
- Wholly committed to supporting our staff, customers and our communities.
- We are committed to sustainability.
- We are home to the UK’s front line workers.
- We believe ‘good’ business has a broad and active role to play in the community.
- Our Mitie Foundation is an extension of our belief that business has a role to play in society.
- We are respectful of our supply chain.
Why our customers benefit
Our flexible model tailored is to their needs (IFM or single service) and our Connected Workspace offers customers the next generation of FM services. Self-delivery gives certainty, adaptability and full customer alignment. Mitie’s breadth and reach ensure customers benefit from economies of scale and expertise with an integrated approach which delivers efficiencies and bespoke analytics.
We keep the lines of communication open
Team Talk Live ’21
Team Talk Live is how we engage with all our Mitie colleagues every year. In the past we’ve held physical meetings around the country, but in 2021 we moved Team Talk Live online, due to COVID, which means each and every one of our 75,000 colleagues could come together and connect for the first time ever, thanks to the wonders of modern technology!
TTL is about the whole of the Mitie Team getting involved; we Talk (and just as importantly, listen); and it’s ‘Live’. Our leaders are there – in the moment – authentic, accessible and visible.
We know that you weren’t here for our most recent TTL event in June and July 2021, but you can catch up on all of the discussions by browsing the video library.Browse the TTL video library
Our vision and values:
To be exceptional, everyday is our vision for Mitie.
Our purpose: Our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: A place to work where you can thrive and be your best every day.
Our promise to our customers: A trusted partner creating exceptional environments for your customers and people, adding value every day.
Our people living the values
More about our values
We take ownership of any enquiry and see it through until the end. We deliver the ‘Wow-factor’. We take pride in what we do. We continually look for ways to deliver a better service for our clients.
We do what we say we’re going to. We lead by example. We treat Mitie’s money as if it is our own. We are consistent and transparent in what we do.
We are ambassadors for our client as well as for Mitie. We share in our clients’ successes. We seek to exceed our customers’ expectations. We work to resolve issues. We build long-term relationships with our clients. We understand what is important to our clients.
We treat all colleagues with respect. We help break down barriers. We celebrate diversity. We use other people’s insight, skills and behaviours to make us better at what we do.
We work together to achieve the best for our clients and for Mitie. We share best practice, knowledge and information. We work as one team. We help each other to win for Mitie.
Our Leadership Team
A few interesting facts and figures about Mitie…
years experience in FM
assets looked after for our customers
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