Article 23 August 2021

Important update on Mitie Document Management

​​​​​​​This morning, we announced that we’ve agreed to sell Mitie Document Management to Swiss Post Solutions Limited (SPS), a leading outsourcing provider for Business Process Outsourcing (BPO) and innovative services in document management, with a strong international client base in more than 20 countries.  

Document management services will remain an important part of our Mitie offering, however post-sale, we will no longer self-deliver these services to our customers. As part of the deal, we’ll enter into a preferred supplier partnership with SPS, so where we currently offer document management services to our customers as part of our IFM offering, these will be provided by SPS, and we will work with SPS on future IFM opportunities, under the terms of our agreement. 

Our customers will continue to receive the same outstanding service delivered by the same exceptional colleagues, but with the added benefits that come from being part of a specialist group that is at the forefront of digital transformation in document management and information processing. The additional scale and expertise of SPS in the document management sector will ensure the best choice and competitive pricing for our customers. 

The sale of our Document Management business enables us to realise value from a non-core business. The proceeds from the sale will be used to invest in higher growth opportunities, such as the DAEL Ventures UK acquisition made earlier this month, where we can drive significant growth and market leadership underpinned by our investment in technology, intelligence-led solutions, and Science of Service offering. 

The sale will be structured as a sale of the shares in Mitie Business Services Limited and Mitie Business Services (UK) Limited (the “Sale”). Before the sale can take place, there will be a TUPE consultation process in relation to the employees of Mitie Document Management, under which we will transfer within the Mitie Group to Mitie Business Services Limited. The Sale is expected to complete on 30 September 2021 with Mitie Document Management colleagues joining SPS’s 7,300 strong team as of that date.   

We look forward to working with them on delivering these specialist services to our existing customers, and across future IFM opportunities. 

Our focus at this time will be on supporting our colleagues as they move across to SPS, and in continuing to provide an exceptional service for our customers throughout this transition.  

Jason Towse, MD of Business Services, Mitie, said:  

“Becoming part of Swiss Post Solutions will enable the Document Management business to continue to grow and flourish, whilst allowing Business Services to focus on our intelligence-led, Science of Service strategy.  

“We would like to thank the Document Management team for their contribution to the Group, and we look forward to working with SPS to enhance our offer to existing and future IFM clients.”