Article 3 December 2021

First Anniversary – Growing Stronger Together

This week we marked one year since we acquired Interserve Facilities Management. While the time has flown by quickly, we have achieved huge amounts in the past 12 months. Together, we have created the biggest facilities management company in the UK, and we’ve never been stronger.

We brought together 75,500 colleagues from across both businesses and we can now finally say we are all ‘One Mitie’.

So let’s take a minute to reflect on just how far we have come.

It has been fascinating to see new colleagues working together, sharing their knowledge with each other, and building a business and culture that reflects our values, creating a great place to work.

Together, we have achieved some truly amazing feats. 27,500 Interserve colleagues have moved to Mitie’s people systems; all our customers and suppliers are now on one finance platform; new laptops and IT systems have been rolled out; and 15,000 new Mitie uniforms have been issued with the old ones ready to be recycled.

Our new Central Government & Defence and Communities divisions have improved customer service, and more public sector clients are embracing our new technology. And of course we’ve been there for our clients as we weathered the COVID storm.

I want to thank everyone who has worked so hard on integrating the two businesses. All your contributions, both big and small, have helped us get where we are today. As the boss of Mitie, I am both proud and humbled every time I visit our Frontline Heroes, be that out in Gibraltar, or across the UK, from the Scottish Highlands to the Cornish Coast.

The great news about completing our integration journey is that we can now focus on our growth strategy. There is an exciting future ahead for us and one that I want us all to be able to benefit from. That is why I am passionate about the share schemes we launched this year, allowing every Mitie colleague to share in the future success of our company.

I’m heading up to our new Birmingham Hub tomorrow to celebrate our “First Anniversary” and meet with colleagues who recently moved from Ingenuity House, as well as seeing first-hand our new Cleaning & Hygiene Centre of Excellence and our investment in the “Science of Service”.

Thank you to everyone for the part you have played in successfully bringing these two great businesses together – whether working tirelessly behind the scenes or on our Frontline.

Change is never easy – and I know we haven’t got everything right over the past 12 months. But the integration of Interserve has been a huge success. We’ve invested in better service, brought innovation, and saved money. And we’ve secured our position as Britain’s best – and biggest – FM company.

So thank you for making this happen, and for making Mitie exceptional, every day.