It’s our number one priority to make sure all our colleagues feel safe and supported during the COVID-19 crisis. This page will give you the latest information and advice about what you need to do to keep yourself and others safe and well.

If you’re experiencing any of these symptoms, please go home immediately, get a test and stay at home:

  • A high temperature
  • A new, continuous cough
  • A loss of, or change to, your sense of smell or taste

Stay home, protect the NHS, save lives

Returning to the workplace

What’s happening from 31 August 2021?

We expect everyone to go back to their pre-Covid working arrangements where possible no later than 31 August 2021 unless you’ve agreed separate agile working arrangements with your Line Manager. We did say to our Line Managers that we expect colleagues to go into the office at least three days a week. On the other two days, we’ll be flexible as long as Line Managers are supportive, and the needs of our clients, other colleagues and the business can be met.

What if I’m not vaccinated?

The policy applies to all colleagues, including those have not yet been vaccinated, or have chosen not to be vaccinated in line with current Government guidance. We recognise the decision to get vaccinated against Covid is a personal choice but we also know the vaccination programme is playing a big part in limiting the effects of Covid. We therefore strongly encourage you to protect yourself and others by getting fully vaccinated if you haven’t already. More information is available here.

Is my workplace safe?

We’ve worked hard to make sure our offices are safe places to be. We’ve introduced many Covid secure measures like our Luxibel air filters, digital temperature readers and extra cleaning to keep you safe.

What if I have a health condition?

If you need support in returning to the workplace or any adjustments because of health conditions you should ask your Line Manager for support. Don’t forget you or your Line Manager can make a referral to Occupational Health by raising a ticket in AskHR.

Should I go to work if I test positive or am told to self-isolate?

If you get any Covid symptoms, test positive for Covid, or are contacted by NHS Test and Trace, you should follow any self-isolation advice immediately and not go to any Mitie or client sites.

Can I go into work if i’ve come back from overseas?

You should follow any quarantine rules that apply if you are returning from outside of the UK. This will help to keep us all safe.

What should I do if I’m worried about returning to the office?

We understand that some of you are anxious about lockdown easing and returning to offices. Because of this, we’ve been cautious as we’ve reopened our offices. But, the government guidance now is that colleagues no longer need to work from home and can return to work as normal so we want to embrace the many benefits of working together in our offices that we’ve missed. Mind’s website offers some really good advice for dealing with anxiety about lockdown easing.


As the UK’s Covid-19 vaccination rollout continues, we strongly encourage all employees take the opportunity to be vaccinated when it’s offered.

If a vaccination appointment is offered to you during working hours, you can take paid time off to have the jab. You should get approval from your line manager in advance and give as much notice as you can.

We’ve created this COVID-19 Vaccination Guide where you’ll find more information on our approach to COVID-19 vaccinations.

If you’ve had a vaccine we’d be grateful if you could complete this short form to let us know so we can keep our colleagues and customers safe.

Reliable sources of information

Please only refer to reliable sources of information when reading about lockdown rules, testing, self-isolation and vaccination. The best place to get the latest advice and support is the UK Government Coronavirus website.

The NHS also has loads of useful information about treating symptoms, where to get a test, vaccinations, people at higher risk, long term effects and social distancing.

Coronavirus and your finances

If you’re worried about how the continuing pandemic is affecting your work and finances, you might find our 10 point checklist of ways to weather the crisis useful.


If you have any questions from symptoms, preventing virus transmission and testing to furlough, pay and holidays, you should find the answer in our frequently asked questions documents.

Employee FAQs

Line manager FAQs

Wellbeing support

We’ve all found the last year stressful and for many of us it has been extremely challenging to cope whether due to physical illness, bereavement, anxiety or worsening mental health conditions. It’s ok not to be ok and our wellbeing services are here for you and for your families to access 24/7 support on any subject.


If you’ve any more questions that aren’t answered here you can email or call People Support on 0330 123 4005, Option 1.