It’s our number one priority to make sure all our colleagues feel safe and supported during the COVID-19 crisis. This page will give you the latest information and advice about what you need to do to keep yourself and others safe and well.

If you’re experiencing any of these symptoms, please go home immediately, get a test and stay at home:

  • A high temperature
  • A new, continuous cough
  • A loss of, or change to, your sense of smell or taste

Stay home, protect the NHS, save lives


As the UK’s Covid-19 vaccination rollout continues, we strongly encourage all employees take the opportunity to be vaccinated when it’s offered.

If a vaccination appointment is offered to you during working hours, you can take paid time off to have the jab. You should get approval from your line manager in advance and give as much notice as you can.

We’ve created this COVID-19 Vaccination Guide where you’ll find more information on our approach to COVID-19 vaccinations.

If you’ve had a vaccine we’d be grateful if you could complete this short form to let us know so we can keep our colleagues and customers safe.

Reliable sources of information

Please only refer to reliable sources of information when reading about lockdown rules, testing, self-isolation and vaccination. The best place to get the latest advice and support is the UK Government Coronavirus website.

The NHS also has loads of useful information about treating symptoms, where to get a test, vaccinations, people at higher risk, long term effects and social distancing.

Coronavirus and your finances

If you’re worried about how the continuing pandemic is affecting your work and finances, you might find our 10 point checklist of ways to weather the crisis useful.


If you have any questions from symptoms, preventing virus transmission and testing to furlough, pay and holidays, you should find the answer in our frequently asked questions documents.

Employee FAQs

Line manager FAQs

Wellbeing support

We’ve all found the last year stressful and for many of us it has been extremely challenging to cope whether due to physical illness, bereavement, anxiety or worsening mental health conditions. It’s ok not to be ok and our wellbeing services are here for you and for your families to access 24/7 support on any subject.


If you’ve any more questions that aren’t answered here you can email or call People Support on 0330 123 4005, Option 1.