Article 5 January 2022

Contacting L&D is about to become easier

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From Tuesday 1 February, it’ll be easier to contact the Mitie Learning and Development (L&D) team.  Just dial the People Support telephone number:

0330 123 4005 and select option 2

or raise an Ask HR ticket.

Not only will it more convenient for you to contact L&D using the same number and ticketing system you use for other HR teams, but if you use Ask HR, you will be able to see the status of your ticket at any time and manage all your tickets in one place.  This will reduce your reliance on email and the number of emails you have to manage, and will ensure that all your case history is secure and easy to find.

From 1st February, emails sent to

will not be processed or answered

Please help us with this transition by using Ask HR to raise your L&D questions, and by asking your team members to do the same.  Remember, you can call us on the numbers provided too!

What to do if you’ve already emailed a query to the L&D team?

We’re working on it and will respond to your email. Please do not raise a new Ask HR ticket.

All your L&D queries answered

Our experienced Learning Admin team will be behind Ask HR and on the phones answering your L&D questions.  We are on hand to support you with all your L&D queries, whether it concerns Learning Hub, training records, training reports, certificates, course bookings, or general learning and development queries.

How to find Ask HR

Ask HR is easy to access and is available to all Mitie employees.  You can find the Ask HR tile on the People Hub homepage. Access People Hub using this link: or via MiNet.

How to raise an Ask HR ticket

Log into People Hub.  Click the Ask HR tile on the home page. 

To raise a ticket, select the option that best relates to the subject of your enquiry from the drop-down menu. Enter additional information when prompted, and your query will be automatically logged with the Learning Admin team.

This MiNet guide will assist you with using Ask HR: Ask HR – How to guide.  If you can’t access MiNet, call us on the numbers provided above.

> Back to: Learning at Mitie