Article 27 February 2023

Communities- taking action on your feedback in Upload

Since the latest Upload – Mitie’s employee engagement survey- lots of work has been taking place across the business to put your voice and feedback into action. 

Over in Communities, there were a few key areas where colleagues fed back on seeking improvements. There was a focus on Reward & Recognition, visibility of and connection with Senior Leadership, and strengthening the systems & processes in place. 

As a result of this feedback, here are some of the actions that have been taken in Communities: ​​​​​​​

• Regular ‘Meet Up’ listening sessions have been implemented by the MCX, Regional and Local Managers 
• The ‘Meet Ups’ are utilised to ensure constructive feedback on systems & processes, and that this information is shared with relevant teams in CMU & across Mitie, including MGX for critical issues. 
• Supported employees with the cost-of-living crisis through the Winter Support Package helping our most vulnerable colleagues.
• Increased the number of colleagues above or on the real living wage from 62% to 75%.
• Used our monthly manager briefing call to share updates on process and systems such as Wipro and Coupa

“Putting the time aside showed that our concerns are considered a priority at MGX level, giving reassurance that improvements will follow. Putting a clear structure in place around the listening sessions allows account leads and contract management teams to cascade this approach with consistency, in turn ensuring our staff feel heard and valued.”
​​​​​​​- Ryan Nelson, Account Director