Article 28 October 2021

An Update from Phil Bentley | October 2021

I hope you’re keeping safe and well.  

It’s hard to believe we’re already heading towards the end of October, when we will only have two months left of 2021. Where has the time gone?!  

As lockdown has now come to an end, it’s been great to see the “buzz” return to our offices and to meet both familiar and new faces in person, rather than over Teams.  

From a financial point of view, our performance this year is looking positive. Our profits have been further boosted by the delivery of a number of COVID-related contracts and slowly our business is recovering to pre COVID-levels. Only our projects work in Technical Services is behind where we used to be.  

Our half year results will be published on Thursday 18 November 2021. I’ll be hosting a virtual Town Hall event to share the results with you. You can register for this event here. I look forward to speaking with you then.  

Staying with finance issues, we’ve agreed a new long term financing arrangement with our major banks on much improved terms, meaning that it will cost us less to borrow money to invest in our future growth. After four years of transformation and last year’s acquisition of Interserve FM, this is an excellent reflection of how financially stable Mitie has become.  

And we are continuing to re-shape our business for the future. We bought a Telecoms maintenance business, DAEL, in August, and at the end of September, we completed the sale of our Document Management business to Swiss Post Solutions Limited (SPS). We’ll continue working with our former document management colleagues under a new preferred supplier arrangement and I’m looking forward to seeing what innovations SPS can add to our Integrated Facilities Management clients.  

You can never stand still in business, and there are always new challenges – as COVID, Brexit and now, rising Inflation, demonstrates. Our Board of Directors met for 2 days in September to discuss our plans over the next 5 years.  

Growth and Investment is going to be a key element of our focus. We want to invest in businesses where we can grow. Such as in Decarbonisation and Renewable Energy, on Telecoms and Defence and there are exciting new opportunities in Care & Custody and Intelligent Security.

As part of that strategy to focus on growth it was great to head up to Manchester for the official opening of our TSOC, the Technical Services Operations Centre, which will house all of our industry-leading hard services technology and be a showcase of the very best of Mitie. The TSOC will also be the home of the Technical Services Academy, focussing on our learning agenda and developing our team members to become our leaders of tomorrow.

The TSOC in Manchester

And we’ve also signed the lease for our new “Birmingham Hub” which will accommodate colleagues currently based at Ingenuity House, as well as a small number of employees currently based in other Mitie offices in the Midlands.  This site will be the home of our Central Government & Defence teams as well as our new Cleaning Centre of Excellence, allowing us to demonstrate our market leading capabilities in the Science of Service and embracing new technology. And talking of new technology, meet Matilda, our latest recruit to the Cleaning Team!

The New Birmingham Hub
If you know me, you know that one of the things I enjoy most about my job is being able to get out and about to meet our Mitie Frontline Heroes.
In September, I met our Defence Heroes in Gibraltar who take care of our military out there. I’m pictured here with the Dockside team, including Tony Barnett who was awarded an OBE for services to the MOD. They recently welcomed the Royal Navy’s latest Aircraft Carrier, HMS Queen Elizabeth.
I also visited our Communities Heroes at University College London Hospital, one of London’s great teaching hospitals, helping over 1 million patients a year. Here I am with some of our exceptional colleagues, including Account Director, George Weekes, Nick Potter, Dinesh Thakkar and our latest portering recruit, Ollie Jansen.
I was delighted to hear that our team at the White Rose Shopping Centre in Leeds
scooped up two major awards at the CSR International Awards in September. The group were recognised for their exceptional community partnerships, particularly during COVID. Here you can see Matthew Tune, and Ian Hutchinson from the Mitie team alongside Emily McEleny from Landsec and Karl Tullett from the Green Organisation.
And the award wins continue at pace. Plan Zero stole the show with the Positive Climate Action award at the IWFM Impact 2021 Awards cementing our position as industry leader when it comes to Net Zero. The Mitie Foundation’s outstanding Ready2Work programme brought home the award for Recruitment Programme of the Year at the Social Mobility Awards, 2021 and ‘Driving Social Inclusion in the Workplace’ category at the Employers Network for Equality and Inclusion (ENEI) Awards. The scheme looks to break barriers for those who may face difficulties securing employment by offering a diverse range of enthusiastic and capable individuals the opportunity to gain work experience across our business. To date, more than 500 people have completed our Ready2Work programme, with many securing employment with Mitie after their placement. Great to see this important work being recognised.
We were honoured to receive not one, but two, VIP visits in recent weeks. Our Rolls-Royce team supported their client with a visit from Prime Minister Boris Johnson and the UK Cabinet to their Bristol factory. He even stopped for a selfie with the team!
The Royal London Team, who have had an outstanding first year of our new contract, were instrumental in hosting an event for Rishi Sunak, Chancellor of the Exchequer which was also a huge success.   Well done to both teams who were great Mitie ambassadors showcasing how we deliver the exceptional every day.   Last Thursday, 21 October 2021, I hosted the launch

Last Thursday, 21 October 2021, I hosted the launch event for Polar Preet, at our London HQ. We’re sponsoring Army Captain Preet Chandi, on her solo, unsupported, and unassisted trek across Antarctica, travelling 700 miles whilst pulling a sledge containing her kit. The journey will take approximately 45 days and is scheduled to start on 21 November 2021. Hearing about Preet’s preparations for her journey, and the challenges she faces ahead of her, was truly inspirational. We will be watching her progress and cheering her on all the way.

And I’m pleased to report that we’ve won some important new contracts recently, including an Integrated Facilities Management contract with Legal & General; our Technical Services team has won a contract with the City of Edinburgh Council; and our Security team has secured a contract with Associated British Ports. In the public sector, CG&D has secured two new contracts with the Department of Work & Pensions. And we continue to grow our existing accounts, having recently secured additional work with GSK and Amazon.  

We’ve now got just over a month to “wrap up” our Interserve integration, as our transitional service agreement, or TSA, will come to an end on the 30 November 2021. After this date, all Interserve colleagues will be on Mitie’s payroll systems and we will be truly “One Mitie”.  

It’s been an amazing 12 months of achievements, joining forces with Interserve. I’m particularly excited by the many opportunities to bring services in-house and we have made great progress with £20m of sales and there’s a potential further prize of £50m.   As always, I end these updates with a massive thank you to all our people. Thank you for your exceptional efforts – every day – and a special thank you to our Frontline Heroes. We are nothing without you. And as the nights draw in and you are still out there doing your job, I’ve got to tell you how proud I am of you all. This is a company of 75,000 absolute ‘Stars’, and I’m always humbled by all you do.  

Thank you.  

All the best,