About Us

Founded in 1987, we are the UK’s leading facilities management and professional services company.

Culture

Our premise is simple: we work to deliver the exceptional, every day.

It’s a commitment we make to our customers day in, day out. It guides our colleagues so that they know what to expect of each other. In short, it makes Mitie strive to be the best we can be.

We are a trusted partner, using our expertise, care, technology and insight to create amazing work environments for our customers and their clients. We champion our diversity. We always go the extra mile to get the job done. Integrity and trust drives everything we do.

How we deliver the exceptional, every day

Our culture is underpinned by our Purpose and Promises.

Purpose:
Our expertise, care, technology and insight create amazing work environments, helping our customers to be exceptional every day.

Promise to our customers:
A trusted partner creating exceptional environments for your customers and people, adding value every day.

Promise to our colleagues:
A place to work where you can thrive and be your best every day.

There are five core values that shape how we behave at Mitie:

  • We are one Mitie
  • We are built on integrity and trust
  • We go the extra mile
  • Our diversity makes us stronger
  • Our customers’ business, is our business

We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress.

Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy developments.

Each of our dedicated groups – on age, gender equality, disability, race & ethnicity and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and inclusion and promotes the agenda across the Group.

To join our diversity networks click here.

As at 5th April 2020, the median pay gap for Mitie Group plc was 6.4% (versus 4.6% the previous year) which compares favourably with the UK national median pay gap of 15.5%. Our mean gender pay gap has also decreased to 7.7% (versus 10.4% the previous year).

In December 2020 Mitie acquired Interserve Facilities Management Ltd so our 2020 report also includes gender pay data for the legal entities within Interserve (ISV) with over 250 colleagues.

The ISV mean gender pay gap has decreased to 17% (versus 18.3% the previous year) and the median pay gap decreased to 12.5% (versus 13.9% the previous year).

Whilst this is a positive step in the right direction, we are not complacent and are committed to continuing our efforts to further reduce the gap by focusing on programmes that can really make a difference.

View our 2020 Gender Pay Gap Report

Social Value & Responsible Business

As a responsible business that embraces the UN’s Sustainable Development Goals, we seek to unlock social value that creates positive economic, environmental and social impacts. This bold ambition ensures that we play our part in delivering the exceptional, every day for our customers, our people, the communities we support and the world in which we live.

Mitie’s positive legacy

Our vision is to lead the facilities management industry in creating social value through everyday operations, leaving a lasting legacy for the communities in which we work.

Our mission is to consider ways in which we can maximise social value in both our business operations and our partnerships, to benefit individuals, communities, supply chains and the environment.

Download Mite's Social Value and Responsible Business Charter

Mitie Foundation

The Mitie Foundation exists to provide varied life opportunities for disadvantaged groups within the communities we are proud to operate in. Our initiatives change minds, raise aspirations and remove barriers, opening ways in to sustainable employment. In doing so we attract the very best potential, enriching the diversity of our workforce.

Our Vision

A registered charity, our vision is to improve employment chances for people with barriers to employment. We harness the skills and expertise of our workforce, our clients and our supply chain to support people of all backgrounds towards improved career chances.